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SHIPPING POLICY – RELIABLE & TRANSPARENT DELIVERY

At Footballclasse, our mission is to deliver not only high-quality sports merchandise but also a smooth and worry-free shipping experience. We know how important it is for you to receive your order on time and in perfect condition, so every stage of the process is handled with care, precision, and transparency.

ORDER PREPARATION

Once your purchase is confirmed, our fulfillment team begins preparing your order immediately. We follow strict quality control and packaging standards to ensure that your items are protected throughout transit. The preparation and initial shipping process typically takes 3 to 5 business days, during which we carefully verify your order details, inspect the product for quality, and package it securely.

When your order is dispatched, you will receive:

• A Tracking Code so you can monitor your package’s journey

ESTIMATED DELIVERY TIMES

Because our products are manufactured and shipped internationally, the average delivery time is between 10 and 12 business days after dispatch. While we strive to meet or exceed this timeframe, please be aware that certain factors beyond our control may cause delays. These include postal strikes, customs inspections, seasonal high-volume periods, carrier operational delays, and public holidays.

DELIVERY PROCESS

Once your order arrives in your country, it will be handled by the designated local carrier. It is your responsibility to ensure that someone is available at the shipping address to receive the package. The carrier generally makes three delivery attempts. If no one is available, your package will be redirected to the nearest post office or carrier facility, where it will be held for 7 calendar days. If the package is not collected within this time, it will be returned to us. In such cases, a shipping fee will be required to resend the order.

ADDRESS ACCURACY

To avoid delivery issues, it is crucial to provide complete and correct shipping details at checkout.

IMPORTANT: In cases of incorrect or incomplete addresses, the customer will not be eligible for a refund. If the package is returned to us and you wish it to be resent, a new shipping fee of €10.00 will apply.

TRACKING & UPDATES

Your tracking number allows you to follow your order’s progress. Updates are provided directly by the carrier, and it may take up to 3 to 5 days (or slightly longer depending on the destination) after dispatch for tracking information to become visible in the system.

OUR COMMITMENT

We value your trust and are committed to making your shopping experience as satisfying as possible. By placing an order with Footballclasse, you acknowledge and agree to the terms outlined in this Shipping Policy.

CUSTOMER SERVICE

If you have any questions about your shipment or encounter unexpected delays, our team is here to help:

• Email: support@footballclasse.com